An Outcome is a measurable, observable result that the organization aims to achieve. It reflects the desired state resulting from performing a Value Stream or delivering a Capability. Outcomes are: • Concrete and testable (“Claims processed within 24 hours”). • Aligned to goals (“Improve customer experience”). • Derived from stakeholder needs. • Evidence that value has been delivered. A Resource is an asset needed to support a capability. Resources include: • People • Information • Assets • Systems • Organizational units