Order-to-Cash (O2C) – Primary Customer Value Stream
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Order-to-Cash (O2C)
Order capture
Credit / pricing validation
Order fulfillment
Shipment
Invoice & payment
Customer service
Customer inquiry
Order-to-Cash (O2C)
Order capture
Order-to-Cash (O2C)
Credit / pricing validation
Order-to-Cash (O2C)
Order fulfillment
Order-to-Cash (O2C)
Shipment
Order-to-Cash (O2C)
Invoice & payment
Order-to-Cash (O2C)
Customer service
Order-to-Cash (O2C)
Customer inquiry