Customer Inquiry addresses incoming customer requests related to orders, product availability, pricing, delivery status, and account information. This stage provides customers with accurate and timely responses, enabling clearer expectations and reducing uncertainty in the order process. It relies on integrated systems, accessible customer data, and trained service teams to ensure effective engagement. Key Outcomes: • Improved customer engagement and trust • Faster resolution times for customer questions • Reduced order friction and increased conversion • Better visibility into customer needs and trends